Real Time Data Reporting
Get real time KPI data in simple to use dashboards
Take control of your business in one place
Our EPoS management reporting makes it easy to take control of your business and see exactly what’s going on from stock and orders to sales and promotions.
Multi-outlet single view
Get a single top-line view of your whole operation in one place. Whether you have multiple sites or multiple outlets across one site, see all the business analytics and data you need. Plus, you can dig deeper and get all the real-time details you want at the click of a button.
For extra ease, set up automated reports and alerts for the things that matter to you on a daily or regular basis.
Real-time stock & sales dashboard
Customise your back-office dashboard to show exactly what you want to see. Get real-time sales and stock data. See what lines are selling well and where you could benefit from a promotion. See the trends that influence how you do business.
Get alerts based on stock level triggers and easily see where you have stock. Use this insight against sales data to influence your ordering.
Benefit from advanced real-time stock management that will enable you to take control of your promotions, ordering, stock control and reporting.
Have full visibility of where stock is held and how long it’s been in stock. Use handheld scanners to support deliveries into stock and to do spot stock checks.
Price & promotion management
Have full visibility and control of every line and item being sold across your business. Make changes and updates with ease.
Plus, with the addition of our electronic shelf labels, price changes and promotions can be updated remotely to single or multiple shelf edge labels in the click of a button.
Avoid lengthy order processing, delivery checking and manual system updates with our AF Blakemore and Costcutter order integrations. Streamline your processes by ordering direct from your EPoS system.
Take control of your business with a complete overview of profitability and productivity. View sales week by week or with annual comparison tools. Take into account overheads, such as wages and expenditure, to give true profitability data.
Our solution is about more than just KPI’s, it has been designed specifically for the retail and hospitality industry based on a mix of end user input and requirements together with reports designed by a team of retail consultants.
Loyalty and Reward Schemes
Build and nurture relationships with your most valuable asset, your customers.
Turn data and insights into powerful business tools to help you grow. Promote events and offers to your most engaged audience.
Learn from the trends; when is your most engaged audience visiting? What parts of your business are they using and what are they buying/spending per visit?
Run engagement surveys and keep people ‘in the know’ with your plans. Enable customers to feel part of your business.
All from your Fidelity EPoS software:
- Bespoke loyalty cards
- Electronically managed points system
- Electronically applied loyalty discounts and offers
- Customer data capture
- Marketing integration
- Data reporting
- Real time system
- Scalable from single site to multi-site
- Facility to email, text or write to customers
- Redeem points at the POS or by voucher
- Industry standard SQL database
- Unlimited number of customers
- Password protection
- Comprehensive help screens
- Choice of cards - magnetic or Mifare
- Facility to manually adjust points
- Facility to de-active lost cards
Ours is predominantly a card-based system. But you can also use an electronic version of a traditional stamp card set up – just with no need to manually stamp a card. All the data goes into your EPoS system to track points.
Points redemption can either be real time at the point of sale or can be via vouchers mailed or emailed directly to the customer.
Loyalty marketing can be used in many ways to generate increased turnover. Examples include inviting selected customers to a new product launch, sending a customer a birthday voucher, sending your best customers a special offer voucher and sending lost customers a range of vouchers to encourage them to return.
Details like frequency of visits, spending patterns, specific days of the week visits are made, and total spend are recorded. From this information you can target promotions at selected customer groups, encouraging them to shop more often and to retain their loyalty.
This is a fantastic tool to get to know your customers on a deeper level, as well as to help increase sales, manage promotions and tailor stock ordering and even staffing levels and opening times.
Stock and Inventory Management
Take control of your stock and inventory with ease
Our real-time reporting gives you full visibility of what stock you have and where throughout your business. And the benefits don’t end there, let the software do the hard work for you:
A single view of your entire product portfolio.
Real-time stock reporting
At any given time, you can see exactly what stock you have and where. From your management dashboard, you can view stock by location or a specific item.
Stock levels can overlay your ordering, to help keep your business lean.
Work smarter and set up alerts for key lines so you know when the stock falls below a specified level.
Easily set up automated order flows that do the work for you. Stock level triggers across the business or by location can automate the stock ordering process.
Set up system triggered, randomised stock check prompts. This will keep your stock checking regular and without intervention on which lines are selected.
Use our handheld, fully mobile barcode scanners to automate your stocktaking and make the process quick and easy.
Speed up delivery processing using our handheld, fully mobile barcode scanners.
Make this process even quicker with our wholesale integrations to place your orders.
Remove the need for manual data capture and entry with our robust and fully mobile handheld scanners. Use them for stock taking, delivery checks and at your till points.
Use powerful stock insights to help plan your promotions. Clear stock backlogs, stock nearing end of life, or increase orders to meet planned demand.
Real-time stock valuation reports by the whole business, location, outlet or product line.
Wastage and returns reports
At the click of a button log and report on product wastage and returns. Automate reports so you get the data at specified intervals direct to your inbox.