Sheffield Hallam University

Case StudiesSheffield Hallam University
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Sheffield Hallam University
  • Client

    Sheffield Hallam University

  • System:

    Hospitality and Retail Epos systems

  • Location:


  • DATE:

    01 / 14

Fidelity's Instant Cashless and Total Control manages all Cashless Catering operations.

Sheffield Hallam University is one of the UK's most progressive and innovative universities. The University has two campuses ‐ City and Collegiate with approaching 31,000 students. Fidelity are pleased to have supplied the complete campus cashless catering solution.

A total of twenty five PC based touch screen terminals are installed throughout the estate with the communications being by the Universities wide area network. Fidelity's Instant Cashless software is used throughout with Total Control being used for the back office EPoS control and management information reports. The system allows for flexibility in the amount of credit each student is allowed per day and even the products purchased can be limited. Lost or stolen cards can instantly be blocked and new cards immediately issued with no loss of credit. The flexibility of the PC based touch screens ensures the fastest possible throughput at busy meal times ‐ helping to keep students on site.

Fidelity's Instant Cashless card control software has many advanced features that make it more than simply a tool for card and student account management. It's built in email and text messaging functions give management the means to contact students and staff instantly for such things as meal deal offers or even to inform them of events. The system also copes with the complex promotions most Universities use such as meal deals, buy one get one free etc with all promotions being able to be set up in advance and activated at a set time on a set date. Keeping staff on campus is equally as important as keeping students on site and special schemes can be set up for staff alone. Powerful reporting comes as standard to cope with the complex eat in / eat out VAT rules.

As all software supplied by Fidelity is written in house, we have the capability to give the University exactly what it requires. Most off the shelf EPoS software will only give around 80% of the functionality a customer requires ‐ with the Fidelity solution this rises to 100%.

Fidelity currently supply seventy Universities and colleges in the UK with EPoS, cashless catering and sports centre solutions.

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