ProductsSoftwareTotal Control Premier Back Office Software

Retail POS with back office

Fidelity’s retail EPoS solution uses industry standard retail touch screen terminals running GPOS linked to our back office reporting and stock software Total Control Premier giving management real time information on how their business is performing.

The system has many features for increasing turnover including built in customer advertising together with a powerful loyalty system to attract, manage and retain customers.

The system is completely scalable from a single POS terminal on a single site to multiple POS terminals across multiple sites.

Standard features to Increase Sales
  • Rear screen advertising
  • Loyalty cards and marketing
  • On screen staff prompts for upselling
  • Intelligent promotions
  • Gift cards
Standard features to Maximise Productivity
  • Self-service checkout mode
  • Real time sales and stock reporting
  • Graphical sales analysis
  • Back office has user definable KPI’s and dashboards
  • Automatic stock re-ordering including links to Nisa, Booker & Co-oP
  • Cash-back
  • Credit card authorisation
  • Wave & pay authorisation
  • Links to third party accounting software including Sage, Agresso and Exchequer
  • Wireless stocktaking and re-ordering terminals
  • Unlimited number of products
  • Unlimited methods of payment
  • User definable POS screen layout
  • User definable back office software layout
  • POS control functionality for price changing etc
  • Multiple cash drawers
  • Multiple scanners
  • Scale link
  • Shelf edge label production
  • Comprehensive security
  • Real time communications
  • Facility to set promotions by date & time
  • Facility to trigger promotions by loyalty card
  • Full stock inventory system
  • Messaging system for users of the software
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Integrated Pos Terminals

Fidelity supply modern, state of the art touch screen POS terminals eminently suitable for both hospitality and retail applications.

Product Features

Space Saving Designs – Small footprint POS terminals free up counter space. Easy cable routing to the POS, top of the counter and under the counter connections keep the POS environment clutter free.

Durable and Reliable – POS terminals built to perform in harsh environments that involve rough treatment and liquid spills. Shock mounted hard disks, spill resistant casework and a sealed touch screen provide real-life environmental protection and long-life.

Low Total Cost of Ownership – Advanced energy saving features like the fan-less design and auto-standby mode dramatically reduce overall power consumption. Durable and reliable designs extends the life of the terminal and lowers the total cost of ownership.

  • Choice of screen sizes
  • Duel Core processors
  • 2 to 8GB memory
  • SSD or 2.5” HDD
  • Multiple connection ports
  • Noise free fanless design
  • Optional MSR
  • Optional I Button

Total Control Premier Back Office Software

Premier is an advanced suite of EPoS back office software aimed at the higher end of the Retail, Hospitality and Leisure Markets. Premier is a true multi site, multi user and multi tasking product with many advanced features such as KPI’s (Key Performance Indicators), full graphical analysis and a report generator.

Premier makes use of the latest software development technologies from the .Net family and also uses one of the most powerful database engines in the world - Microsoft SQL Server. Premier allows CPU sharing of machines distributed on the computer network and has real-time transaction processing. Designed to automate everyday procedures, Premier is the ultimate in EPoS back office software.

KPI’s & Dashboards

The purpose of Key Performance measurement is ultimately to drive future improvements in performance. KPI’s are used to spot potential problems or opportunities. KPI’s can be customised for each dashboards with dashboards being stored per operator. For example a commercial manager may have a product based screen and the finance manager might want one showing more cash related items.

Product & Group Analysis

Graphical Analysis to an advanced level is available in many areas of Premier including groups and products. Graphical comparisons between different groups and products sold over date ranges is a standard feature.

Product features


  • Unlimited capacity
  • Uses Industry standard SQL database
  • Unlimited PLU’s
  • Unlimited Major Groups
  • Unlimited Groups
  • Unlimited Clerks
  • Unlimited user fields
  • Multi user
  • Multi tasking


  • Quick Compare / Analysis in PLU’s and groups
  • Interactive searching on any field
  • Facility to customise view
  • Filter system for quick viewing
  • Multiple editing of products
  • Deletions held on system as locked PLU
  • Automated price changes


  • Multiple dashboards
  • Dashboards stored by user
  • Drag & drop design


  • Report generator
  • Report wizard
  • Predetermined time for report production
  • Facility to determine which PC’s produce which reports
  • Interactive reports screen with drilldown function

POS Functions

  • Seamless links to GPoS
  • Facility to add / edit GPoS specifics
  • Real time communications

Messaging system

  • Facility to send other users messages
  • Facility to mark messages as read
  • Reports / comms jobs can report to other users
  • Each report or comms job keeps you up to date on it’s progress
Request More Information   › Data Sheet Download   ›


Bridge Leisure Parks increases sales and controls costs with the help of Fidelity’s EPoS and back office systems.

  • 1 March 2018
  • Total Control Premier, Instant Loyalty, Holiday Park Solution

Bridge Leisure Parks increases sales and controls costs with the help of Fidelity’s EPoS and back office systems. THE BACKGROUND Bridge Leisure Parks Ltd is a fast-growing holiday