Whether you have a large restaurant with table service or a small café with counter service, you need to be slick in what you do. Customers will have expectations that you need to meet or excel.
You need the right software to help reduce wait times, improve overall customer experience and help you with data and trend reporting.
Fidelity EPoS software is more than just processing payments, you can benefit from our full suite of kitchen and restaurant order management options.
As you are taking a food order, the system can use pop-ups to check on specific allergens, i.e. nuts. This works across till or tablet. Ensure you are doing all you can to protect your customers.
Real-time ordering means you will know how many of each dish is left at any moment. Avoid having to return to a customer to let them know something has run out.
Capture at the point of order if a steak needs to be medium/rare, or the beans need to be in a bowl and not on the plate.
Avoid multiple table visits by taking condiment request at the initial point of order for any staff member to see with the order details.
Ideal for takeaway food or fast turnover items. Allow customers to manage their order and payment on a touch screen. Their receipt will have the collection number and collect point details on.
Use tablets to go fully mobile and offer complete table service for food and drink ordering and payment processing.
Programme your order system to use certain items as triggers for up-selling pop-ups. For example, ordering a steak could trigger a sauce up-sell pop up. Ordering certain items could trigger a meal deal option. Or, ordering a glass of wine could trigger a deal on ordering a bottle of wine.
The moment an order is completed on the system it is sent to the kitchen or barista station for processing.
The food order for the kitchen, along with any special requirements or notes, can be displayed on screens in the kitchen or printed on a kitchen printer.
A screen or printer can also be set up at a barista/drinks station for processing elements of the customer order.
All the activities listed here can be reported on to help you make business and process improvements.
- See the food and drink choice trends
- What is being altered or requested a certain way
- When items are being ordered
- How often items are ordered to help with prep and reordering
- Times it takes from order to eating
- How long people spend at a table
Data that can alter how you organise your business to maximise your return.
